POSTAGE & PACKING Shipping costs vary to each country. Please send us your inquiry by fax, phone, e-mail and we will reply with exact amount payable. Orders will only be despatched on receipt of full payment
INSURANCE Parcels are not insured. After despatch any loss sustained during transit is at customers own risk. Customers must request us to take out insurance on any parcels, which will be charged / shown on the invoice. Postal-receipts cannot be obtained for packages posted in a mailbox. Non-receipt of orders posted in mailbox is always at customer's risk, as we do not have any proof of despatch. We recommend courier delivery as proof of despatch always exists
PRICING Our prices quoted are correct at the time of going to press but cannot be guaranteed for the duration of our catalogs. We therefore reserve the right to change prices without notice. Special offers can be withdrawn without notice
DELIVERY Stock items are despatched immediately. Items not in stock take longer and may be sent separately, as the vast exhaustive range of items particularly in drills, reamers, milling cutters may be out of stock or even discontinued. This is due to minimum demand & need to be specially manufactured. Any item not in stock will be advised and/or canceled. Any shortages must be informed to us within 7 days of receipt
TERMS Payment with order (unless 30 day maximum credit terms agreed with dealers). Orders will be withheld until full payment is made. Retention-of-Title rests with us until full payment is received and cleared. All goods invoiced by the Company remain the property of the company until such time that they have been paid for in full..
LIABILITY Save for liability which would be unlawful to exclude, our obligation to refund the purchase price or replace the product shall constitute the full extent of our liability in respect of any loss or damage sustained by any customer, whether caused by breach of contract, negligence or by misrepresentation. We will not be liable for any consequential, economic, direct or indirect loss suffered by any customer
PRICES & PAYMENT Prices do not include postage or VAT. Payment may be made by UK cheque, postal order, bankers draft (payable in GBP clearly showing a name/address of a UK bank on the draft to enable clear the draft in UK). Also Visa, Mastercard, Maestro/Switch or Access are accepted but a bank-charge of 3% applies to all Credit Card transactions. Payments to: The Tap & Die Co.
CREDIT CARD Payments by Credit Card over the Internet is at customers own risk, as it is insecure. We cannot be liable for interception by hackers over the Internet. You can alternatively fax or phone us your Credit Card details, which is what we recommend. This way you will also be certain of safe receipt of payment only by us
RETURNS We must always be informed of the reasons by fax or e-mail, prior to any items returned for refund, credit or exchange and must be accompanied with a copy of our sales invoice. This must be received within 7 days of goods received by you. Postage/other costs incurred will not be credited and a 15% handling charge will be implemented. - Goods returned through no fault of ours will only be accepted at the discretion of the company. Customers to safely return goods to our door at customers cost - Our goods are all industrial/specialised tools, specially made-to-order and to be treated in law as specially manufactured to customers specification. Goods are held in stock by us purely for quick delivery to individual or industry and deemed always to be sold as ‘Business to Business’ contract and not as ‘Distance Selling’ as the ordered goods are highly specialised tools and supplied as for the supply of goods made to the consumer’s specifications, which by reason of their nature cannot be returned, unless agreed by us in writing, that they may be returned
GENERAL We have tried to ensure that descriptions of our detailed tooling sizes and types are correct. If any customer should think that there is any misrepresentation whatsoever or if they can make any improvements to our information or tool range, will they please advise us so that the matter can be dealt with/amended. We reserve the right to revise prices, limit quantities, correct printing/price errors and refuse orders. These terms apply to all customers, as offered since 1978. All orders are supplied on the understanding that every customer has read these terms and conditions of sale and agreed to them in full, before placing any orders on us.